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FREQUENTLY ASKED QUESTIONS

How do I update my account information?
All address changes must be made in writing either by mail or fax to your sales representative. Please be sure to include your season ticket account number, old and new addresses, day and evening phone numbers, and email address. Only the account holder is authorized to submit an address change for personal accounts. For corporate accounts, only the authorized representative of the business is authorized to submit changes. Please send changes to:

Mail:1401 Clark Avenue, St. Louis, MO 63103
Fax: 314.622.5410

Remember that we need your current street address to deliver season tickets. Tickets cannot be delivered to a Post Office Box and tickets will not be forwarded.

How can I see my payment history?
You can view your payment history, pay season ticket invoices, and forward tickets to friends via email by using your St. Louis Blues Account Manager.

I forgot my password to Account Manager, how do I find out what it is?
There is a link on Account Manager where you may request your password be emailed to you. Otherwise you may call or email your sales representative and he/she will be able to provide you with your password. If you do not know who your sales representative is please call 314.622.BLUE (2583).

What should I do if I lose my tickets?
Contact your sales representative as soon as possible to notify him/her that you have misplaced your tickets. Your Blues sales representative will assist you in getting your tickets reprinted and canceling your misplaced tickets.

What do I do if I cannot make it to a game?
There are two options for full and half season ticket plan holders:

1. Sell your tickets through Ticketmaster TicketExchange: With TicketExchange, season ticket holders can now sell their tickets online for games they cannot attend. To learn more about the TicketExchange program click here.

2. Donate your tickets to charity: You may donate your tickets through the Fan-to-Fan Ticket Donation Program. The St. Louis Blues 14 Fund will re-distribute the tickets to children and families served by an area nonprofit organization. We ask for notice at least 48 hours in advance of the game you wish to donate your tickets in order to ensure that they will be used. Please click here for more information.

How do I buy additional single game tickets?
One great benefit of being a season ticket holder is that you can call your sales representative to purchase additional tickets to games. They will be able to provide you with the best availability. If you do not know who your sales representative is please call 314.622.BLUE (2583).

When will season tickets be mailed?
Season tickets are mailed in late September. If you have not received your tickets and it is less than one week until the first home game please call your sales representative or 314.622.BLUE (2583).

How do I get an announcement on the message board during a game?
For a minimum $25 donation to the St. Louis Blues Fourteen Fund, the Blues will send a birthday wish to a loved one during a game. Birthday wishes will scroll on the message boards throughout the game.

To send a Blues birthday wish fill out the online form at least one week in advance, or call 314.622.2520.

How do I get the Season Ticket Holder Notes e-mail?
The weekly Season Ticket Holder Notes newsletter should arrive automatically after you've become a Season Ticket Holder. If it doesn't, please contact your Account Representative.

How do I get the Press Clippings via E-mail?
As an added benefit, Season Ticket Holders can opt-in to receive team Press Clippings daily via email. To sign up, fill out this form.

 

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