Season Ticket Holder FAQs
How do I update my account information?
You may update via your St. Louis Blues Account Manager (stlouisblues.com/myaccount), or in writing either by mail or fax to your sales representative. If you choose to update your address in writing, please be sure to include your season ticket account number, old and new addresses, day and evening phone numbers, and email address. Only the account holder is authorized to submit an address change for personal accounts. For corporate accounts, only the authorized representative of the business is authorized to submit changes. Please send address changes to:
Mail:1401 Clark Avenue, St. Louis, MO 63103
Please submit all changes – whether the change is made online or in writing – by August 1 of the upcoming hockey season in order to make sure that your season tickets are delivered to your current address. Tickets cannot be delivered to a Post Office Box and tickets will not be forwarded.
How can I see my payment history?
You can view your payment history, pay season ticket invoices, and forward tickets to friends via email using Account Manager stlouisblues.com/myaccount).
I forgot my password to Account Manager, how do I find out what it is?
There is a link on Account Manager where you may request that your password be emailed to you. Otherwise, you may call or email your account representative and he/she will be able to provide you with your password. If you do not know who your account representative is, please email firstname.lastname@example.org or call (314) 622-BLUE (2583).
What should I do if my tickets are lost or stolen?
Contact your account representative as soon as possible to notify him/her that your tickets are missing. Your Blues account representative will assist you in getting your tickets reprinted and canceling the barcodes on the missing tickets. You may also reprint your tickets online via Account Manager, which will invalidate the barcodes on the missing tickets. If your tickets have been stolen, please file a police report in the jurisdiction in which the theft took place, and contact your account representative immediately.
What do I do if I cannot make it to a game?
There are several options for full and half season ticket plan holders:
1. Sell your tickets through NHL Ticket Exchange, the official resale partner of the St. Louis Blues. To learn more about NHL Ticket Exchange, please click here. NHL Ticket Exchange is only available to full and half season ticket holders.
2. Forward your tickets to a friend or colleague through your online Blues account. Forwarding is FREE for the 2013-14 season.
3. Donate your tickets to charity: You may donate your tickets through the Fan-to-Fan Ticket Donation Program. The St. Louis Blues 14 Fund will re-distribute the tickets to children and families served by an area nonprofit organization. We ask for notice at least 48 hours in advance of the game you wish to donate your tickets in order to ensure that they will be used. Please click here for more information.
How do I buy additional single game tickets?
One great benefit of being a season ticket holder is that you can call your account representative to purchase additional tickets to games. They will be able to provide you with the best availability. If you do not know who your account representative is, please email email@example.com or call 314.622.BLUE (2583).
When will season tickets be mailed?
Season tickets/season ticket holder cards are mailed in September. If you have not received your tickets or card and there are less than 48 hours until the first home game please call your account representative or 314.622.BLUE (2583).
How do I get an announcement on the message board during a game?
For a minimum $25 donation to the St. Louis Blues 14 Fund, the Blues will send a birthday wish to a loved one during a game. Birthday wishes will scroll on the message boards throughout the game. To send a Blues birthday wish, fill out the online form at least one week in advance of the game, or call 314.622.2520.
How do I get the Season Ticket Holder Notes e-mail?
We use the Season Ticket Holder Notes newsletter to communicate many important pieces of information regarding your season tickets, including benefits information, upcoming events, and upcoming deadlines. The Season Ticket Holder Notes (generally sent weekly (or more often, if necessary) in-season and monthly during the off-season) should arrive automatically after you've become a season ticket holder. If you are not receiving the Season Ticket Holder Notes, please email firstname.lastname@example.org or contact your account representative.
How do I get the Press Clippings via E-mail?
As an added benefit, Season Ticket Holders can opt-in to receive team Press Clippings daily via email. To sign up, fill out this form.
Ticket cards & ID cards
All full, half, and mini plan season ticket holders will be given the option of choosing between a barcoded season ticket card (containing all home games in the purchased ticket package) and traditional printed tickets for the 2013-14 season, with no additional cost based on selection. Please see the Season Ticket Card section for more information.
Playoff seat assignment: half season ticket plans
We are often asked how playoff seats are assigned for half season ticket holders. In differentiating between our Blue and Gold half season plans, we offer elements that make each separate plan attractive: Blue plan holders receive opening night and playoff seating priority, while Gold plan holders receive Fan Appreciation Night (the final regular season home game) and one more regular season game than Blue plan holders. Season ticket holder tenure is not a factor in playoff season assignment for half season ticket holders; tenure is only recognized for full season ticket holders. Many NHL, NBA and MLB teams choose to alternate playoff games between half season ticket plan holders; we believe that our system, while requiring one plan holder to be relocated for the duration of the playoffs, is the best possible option in that both half season plans (Blue and Gold) will have the opportunity to attend every playoff game, and to have the same seat for every playoff game.
Season ticket holder tenure
During the summer of 2011, we asked all full season ticket holders to validate our records of their first year as a season ticket holder. Full season ticket holder loyalty levels reflect these records, and are dependent upon the annual renewal of your full season tickets. The loyalty benefits program (please click here for more information) offers season ticket holders a variety of tenure-based benefits. If you have questions about your tenure level on file, please contact your Blues account representative.
Season ticket holder Twitter: @stlbluesSTH
Season ticket holders can follow the Blues on Twitter at @stlbluesSTH. We use the season ticket holder Twitter account to communicate important updates & information, as well as to execute special contests that are only available to our Twitter followers.
Season ticket holder express entrance
The season ticket holder express entrance was added as a season ticket holder benefit during the 2012-13 season. All season ticket holders may access Scottrade Center 15 minutes prior to general doors opening on game nights at the main atrium entrance, 14th Street entrance, and plaza level garage entrance, and may use the express entrance to avoid lines at the regular “turnstiles” up until game time. Please note that the plaza level garage entrance is only available as an express entrance in the 15 minutes prior to general doors opening.
Season ticket seat relocation
An annual “select-a-seat” event is held once a year during the offseason, and season ticket holders may attend this event to view the best possible seating locations for relocation or upgrade. However, all season ticket holders may contact their account representative at any time following the conclusion of the playoffs to discuss relocating and/or to schedule an appointment to visit Scotttrade Center to explore seating options.